Field IT Technician — On‑Site & Remote Support Pro

Asset Technology Group; Florence (SC); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Benefits package

Career development

Collaborative environment

Zusammenfassung

Asset Technology Group is seeking a Field Technician to deliver on-site and remote technical support across diverse environments, including corporate offices and medical facilities. You will deploy hardware, troubleshoot complex infrastructure, and maintain strong client communication and documentation.

The role requires up to 75% travel and strict adherence to security and uptime metrics. Ideal candidates have 2–4 years in IT service delivery or MSP settings, with hands-on hardware/software

Qualifikationen

• Minimum 2–4 years IT service delivery experience in desktop support or field technician roles.
• Strong hands-on ability to diagnose hardware, software, and OS issues across Windows/macOS.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and configuring business routers/switches.
• Proven ability to work independently across diverse client environments and travel up to 75%.
• Excellent ticket hygiene and real-time logging of billable hours and notes.

Aufgaben

• Provide on-site and remote technical support for clients' hardware, software, and network infrastructure.
• Install, configure, and deploy workstations, servers, network devices, and peripherals.
• Diagnose and resolve desktop, server, and network issues to minimize downtime.
• Maintain SLAs and high first-contact resolution when possible.
• Document all service activities, repairs, configurations, and inventory changes.

Kenntnisse

IT service delivery

Desktop support

Field technician

Network concepts

Customer communication

Troubleshooting

Time tracking

On-call coordination

Jobbeschreibung

Asset Technology Group is seeking a Field Technician to deliver on-site and remote technical support across diverse environments, including corporate offices and medical facilities. You will deploy hardware, troubleshoot complex infrastructure, and maintain strong client communication and documentation.

The role requires up to 75% travel and strict adherence to security and uptime metrics. Ideal candidates have 2–4 years in IT service delivery or MSP settings, with hands-on hardware/software