Field IT Support Engineer - ERP, Networks & Devices

Martin Brower UK and Ireland; McCook (IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Retirement Benefits

Health Screenings

Job summary

Reyes Holdings is seeking an IT Support Analyst to provide on-site and remote support for business-critical applications and hardware across our distribution centers. You will resolve complex computing and networking issues, own issue resolution from start to finish, and participate in high-priority support calls.

Responsibilities include ERP/WMS collaboration, device and network monitoring, asset management, and leading laptop deployments with procurement oversight. Travel up to 75% is required.

Qualifications

• Associate’s Degree with 3–4+ years of related experience or High School Diploma/GED with 5+ years of experience.
• Maintain MDFs and IDFs health and cleanliness.

Responsibilities

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support IT policies.
• Demonstrate ownership of issue resolution from start to finish and participate in high-priority calls.
• Assist in resolving issues with ERP and Warehouse Management Systems by collaborating with application teams and monitoring devices and network equipment.
• Lead laptop deployment and technology packs, manage asset inventory, and procurement processes.
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices up to 35 feet in height.
• Run small projects, manage resources and budgets, and build strong relationships with business and technical partners.
• Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations.
• Willing to travel to distribution centers up to 75%.

Skills

IT Support

Hardware Troubleshooting

Networking

ERP Systems

Travel Ready

Education

Associate degree

High School Diploma/GED

Bachelor’s degree (preferred)

Tools

Vocollect Headsets

XRS tablets

PDA devices

Printers & UPS management

Job description

Reyes Holdings is seeking an IT Support Analyst to provide on-site and remote support for business-critical applications and hardware across our distribution centers. You will resolve complex computing and networking issues, own issue resolution from start to finish, and participate in high-priority support calls.

Responsibilities include ERP/WMS collaboration, device and network monitoring, asset management, and leading laptop deployments with procurement oversight. Travel up to 75% is required.