Senior ERP IT Support Analyst — Drive ERP Solutions

AllStaff; Cypress (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

20 paid days off

Job summary

AllStaff is looking for a Senior IT ERP Support Analyst to join their growing team in Cypress, California. This role involves providing high-quality support for ERP applications, ensuring timely and effective solutions for various IT challenges. Candidates should have a Bachelor's degree and over 5 years of experience in desktop and application support.

The position offers comprehensive benefits including medical, dental, and a 401k plan, along with 20 paid days off. Ideal candidates will have strong communication skills and proficiency in MS Office and Windows OS.

Qualifications

• 5+ years of experience supporting Dell desktops/laptops and Lenovo laptops.
• 2+ years of experience supporting ERP applications required.
• Excellent communication and customer rapport.

Responsibilities

• Gather customer information and analyze symptoms to identify problems.
• Optimize incident response through automated monitors and corrective actions.
• Educate and train customers.

Skills

Dell desktops/laptops support

Lenovo laptops support

HP printers support

MS Windows OS

MS Office proficiency

ERP applications

SQL or Microsoft Access

CompTIA A+

Trend Micro Antivirus support

Internet Explorer and Chrome

Education

Bachelor's Degree

Tools

ServiceNow

Help Desk Incident Management Software

Job description

AllStaff is looking for a Senior IT ERP Support Analyst to join their growing team in Cypress, California. This role involves providing high-quality support for ERP applications, ensuring timely and effective solutions for various IT challenges. Candidates should have a Bachelor's degree and over 5 years of experience in desktop and application support.

The position offers comprehensive benefits including medical, dental, and a 401k plan, along with 20 paid days off. Ideal candidates will have strong communication skills and proficiency in MS Office and Windows OS.