Field IT Support Analyst (75% Travel)

Martin Brower; Rosemont (IL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Martin Brower is seeking an IT Support Analyst to provide on-site and remote support for critical applications and hardware. You will resolve complex computing/network issues, maintain IT policy compliance, and collaborate with various IT teams to support ERP and Warehouse Management Systems.

Ideal candidates have an Associate degree or equivalent experience, with 3–5+ years in technical support, asset management, and deployment of laptops and devices.

Qualifications

• Associate’s Degree or equivalent work experience in IT or related field.
• Experience maintaining MDFs/IDFs health and cleanliness.
• Experience supporting business applications and devices, ERP/WMS familiarity.

Responsibilities

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, elevate as needed, and support IT policies.
• Demonstrate ownership of issue resolution from start to finish and participate in high-priority calls.
• Assist with ERP/WMS issues by coordinating with application teams and monitoring devices and equipment.

Skills

IT support

ERP experience

WMS familiarity

Networking & hardware

Laptop deployment

Asset management

Documentation

Travel readiness

Education

Associate degree or 3–4+ years related experience

HS diploma with 5+ years related experience

Tools

ERP software

Warehouse Management Systems (WMS)

Vocollect Headsets

XRS tablets

PDA devices

UPS units

Job description

Position Responsibilities

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, elevate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst
• Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions
• Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units
• Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet
• Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners
• Document and accelerate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations
• Willing to travel to distribution centers up to 75%
• Other duties as assigned

Required Education and Experience

• Associate’s Degree and 3 to 4 plus years of related experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience
• Maintain MDFs and IDFs health and cleanliness

Preferred Education and Experience

• Bachelor’s Degree in computer engineering, information technology, or any computer-related field
• Project management experience and/or certification
• 4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices

Benefits

• At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.