Field IT Support Analyst (75% Travel)

Martin Brower UK and Ireland; McCook (IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Retirement Benefits

Health Screenings

Job summary

Reyes Holdings is seeking an IT Support Analyst to provide on-site and remote support for business-critical applications and hardware across our distribution centers. You will resolve complex computing and networking issues, own issue resolution from start to finish, and participate in high-priority support calls.

Responsibilities include ERP/WMS collaboration, device and network monitoring, asset management, and leading laptop deployments with procurement oversight. Travel up to 75% is required.

Qualifications

• Associate’s Degree with 3–4+ years of related experience or High School Diploma/GED with 5+ years of experience.
• Maintain MDFs and IDFs health and cleanliness.

Responsibilities

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support IT policies.
• Demonstrate ownership of issue resolution from start to finish and participate in high-priority calls.
• Assist in resolving issues with ERP and Warehouse Management Systems by collaborating with application teams and monitoring devices and network equipment.
• Lead laptop deployment and technology packs, manage asset inventory, and procurement processes.
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices up to 35 feet in height.
• Run small projects, manage resources and budgets, and build strong relationships with business and technical partners.
• Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations.
• Willing to travel to distribution centers up to 75%.

Skills

IT Support

Hardware Troubleshooting

Networking

ERP Systems

Travel Ready

Education

Associate degree

High School Diploma/GED

Bachelor’s degree (preferred)

Tools

Vocollect Headsets

XRS tablets

PDA devices

Printers & UPS management

Job description

Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst

Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions

Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units

Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes

Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet

Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners

Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations

Willing to travel to distribution centers up to 75%

Other duties as assigned

Position Responsibilities:

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst
• Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions
• Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units
• Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet
• Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners
• Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations
• Willing to travel to distribution centers up to 75%
• Other duties as assigned

Required Education and Experience:

• Associate’s Degree and 3 to 4 plus years of related experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience
• Maintain MDFs and IDFs health and cleanliness

Preferred Education and Experience:

• Bachelor’s Degree in computer engineering, information technology, or any computer-related field
• Project management experience and/or certification
• 4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.