Senior IT Support Analyst - Windows, ERP & Migrations

Relate Search; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Relate Search partners with a growing manufacturing organization to recruit a Senior Help Desk Analyst who will support internal IT operations across locations and contribute to deployments, migrations, and ERP initiatives.

The candidate should have 3+ years in Tier 2/3 support, strong Windows knowledge, and excellent communication to independently resolve complex issues while delivering high-quality service in a fast-paced environment.

Qualifications

• 3+ years of Tier 2 or Tier 3 help desk or desktop support experience.
• Ability to independently troubleshoot and resolve technical issues with minimal oversight.
• Strong knowledge of Windows environments, hardware troubleshooting, software support, and user administration.
• Experience supporting internal users in a professional business environment.
• Strong communication skills with the ability to manage competing priorities in a high-volume support environment.

Responsibilities

• Provide technical support for internal employees by resolving hardware, software, access, connectivity, and troubleshooting issues in a high-volume ticket environment.
• Manage and resolve support requests using ConnectWise PSA/Automate while supporting remote users through remote desktop tools
• Support endpoint management initiatives including Microsoft Intune deployments, device configuration, and user and computer migrations.
• Assist with user re-domaining, server consolidation, acquisition integrations, and enterprise ERP implementation activities.
• Partner with IT leadership and business users to deliver high-quality technical support while maintaining accurate communication and documentation.

Skills

Troubleshooting

Customer service

Communication

Windows OS

Ticketing

Tools

ConnectWise PSA/Automate

Job description

Relate Search partners with a growing manufacturing organization to recruit a Senior Help Desk Analyst who will support internal IT operations across locations and contribute to deployments, migrations, and ERP initiatives.

The candidate should have 3+ years in Tier 2/3 support, strong Windows knowledge, and excellent communication to independently resolve complex issues while delivering high-quality service in a fast-paced environment.