IT Support Analyst – Network & ERP Specialist

Performance Food Group (New); Tuscaloosa (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

AFFLINK, a leader in supply chain management services, is seeking an IT Support professional to back its computer network and users. You will solve complex problems, interpret instructions, and collaborate with a wide range of associates to keep systems running and secure.

Responsibilities include providing support for OpCo-specific applications, tracking SOX-related changes, managing access for Jira/ERP/EDI, and installing software/hardware.

Qualifications

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Provides support for OpCo-specific applications.
• Tracks change management for monthly and quarterly Sarbanes-Oxley meetings.
• Manages access and technical support for Jira, ERP, EDI, Document Scanning, and other applications specific to OpCo.
• Handles error messages for EDI, ERP, and other applications.
• Evaluates, recommends, purchases, inspects, stages, and installs computer equipment.
• Installs software packages and tests to ensure usability; maintains inventory of equipment and licenses.
• Supports and maintains the computer network, troubleshooting user issues and maintaining reliability.
• Instructs users and trains on software/hardware on-site or in classroom settings.
• Replaces defective software; coordinates with vendors for service on hardware/software.
• Defines and corrects problems with networks, e-mail, and client software; may maintain phone system.
• Provides support and maintains access to OpCo-specific EDI, Document Scanning, File Shares, Printers, etc.

Skills

Interpersonal skills

Customer service

Analytical problem solving

Microsoft Office

Education

High school diploma or associate degree in information systems

Bachelor’s or Associate degree in information systems/related field

Tools

Jira

ERP

Job description

AFFLINK, a leader in supply chain management services, is seeking an IT Support professional to back its computer network and users. You will solve complex problems, interpret instructions, and collaborate with a wide range of associates to keep systems running and secure.

Responsibilities include providing support for OpCo-specific applications, tracking SOX-related changes, managing access for Jira/ERP/EDI, and installing software/hardware.