Field IT Support Analyst (75% Travel)

Martin Brower; McCook (IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Job summary

Reyes Holdings seeks an IT Support Analyst to provide on-site and remote support for critical applications and hardware across distribution centers. You will resolve complex computing and networking issues, own resolutions, and participate in ERP/WMS-related problem solving with application teams.

Role includes laptop deployment, asset management, and device procurement. Willingness to travel up to 75% is required; a related degree or experience in a technical support environment is essential.

Qualifications

• Associate’s Degree and 3 to 4+ years of related experience, or GED with 5+ years in a similar role.
• Bachelor’s degree in computer engineering, information technology, or related field preferred.
• Experience supporting business applications and devices in a technical environment.

Responsibilities

• Provide on-site and remote support for business-critical applications and hardware.
• Identify and address recurring issues; own resolution from start to finish.
• Assist with ERP/WMS issues by collaborating with application teams.
• Lead laptop deployments and manage asset inventory; support procurement processes.

Skills

On-site + remote support

ERP & WMS knowledge

Network troubleshooting

Asset management

Willing to travel

Education

Associate’s Degree or higher

Bachelor’s degree in IT/related field

Tools

CAT6 cabling

Wireless access points

UPS units

MHE technology

PDA devices

Job description

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escape as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst
• Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions
• Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units
• Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet
• Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners
• Document and escalation issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations
• Willing to travel to distribution centers up to 75%
• Other duties as assigned

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escape as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst
• Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions
• Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units
• Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet
• Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners
• Document and escalation issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations
• Willing to travel to distribution centers up to 75%
• Other duties as assigned

• Associate’s Degree and 3 to 4 plus years of related experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience
• Maintain MDFs and IDFs health and cleanliness

• Bachelor’s Degree in computer engineering, information technology, or any computer-related field
• Project management experience and/or certification
• 4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.