Field Diagnostics Engineer – Lab Equipment (Travel 25%)

Roche; Indianapolis (IN); On-site; USD 56,000 - 104,000; Full time

Benefits offered by this job

Discretionary annual bonus

Benefits package

Job summary

Roche is seeking an Associate Field Engineering Specialist to travel within an assigned territory and service Roche Diagnostics equipment for laboratory customers. The role emphasizes problem solving, proactive maintenance, and customer satisfaction while adhering to quality procedures.

The ideal candidate has 2 years of technical repair experience, plus a technical diploma or engineering degree in Biomedical, Mechanical, or Electrical fields. A field-based role with up to 25% travel is required.

Qualifications

• High school diploma and 2 years of technical school or equivalent training.
• 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Engineering degree and related knowledge in electronics, electro‑mechanical systems, IT.

Responsibilities

• Install, maintain and repair Roche Diagnostics equipment per procedures.
• Provide routine technical support and operator troubleshooting training when needed.
• Schedule and perform preventative maintenance and monitor equipment performance.
• Document all service and customer account reports in a timely, accurate manner.

Skills

Problem solving

Customer service

Communication

Technical troubleshooting

Education

Engineering degree in Biomedical/Mechanical/Electrical or related

High school diploma

Technical schooling / training

Tools

Diagnostics hardware knowledge

Networking hardware

Job description

Roche is seeking an Associate Field Engineering Specialist to travel within an assigned territory and service Roche Diagnostics equipment for laboratory customers. The role emphasizes problem solving, proactive maintenance, and customer satisfaction while adhering to quality procedures.

The ideal candidate has 2 years of technical repair experience, plus a technical diploma or engineering degree in Biomedical, Mechanical, or Electrical fields. A field-based role with up to 25% travel is required.