Field Engineering Specialist – Diagnostics (Travel 50%)

Roche; New York (NY); On-site; USD 59,000 - 109,000; Full time

Job summary

Roche Queens, NY is seeking an Associate Field Engineering Specialist to install, service, and repair Roche Diagnostics equipment across the NYC area. The role involves up to 50% travel to labs and facilities in NYC, Long Island and Northern New Jersey.

A high school diploma with two years of technical training or equivalent experience is required. Ideal candidates will have two years of hands-on repair experience with mechanical/electronic systems, plus fundamental IT knowledge and strong

Qualifications

• You hold a High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• You have 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum.
• Preferred: 4 year Engineering Degree in Biomedical, Mechanical, Electrical or related.
• Basic knowledge of electronics, electro-mechanical systems and information technology.
• Knowledge of basic chemistry.
• Ability to develop in-depth technically related troubleshooting skills.
• Good written/verbal communication, organization and prioritization skills.
• Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

Responsibilities

• Install, maintain and repair Roche Diagnostics equipment.
• Identify and analyze problems; escalate when needed.
• Schedule and perform preventative maintenance.
• Monitor equipment performance and respond to issues.
• Provide routine technical support and operator training.
• Document service reports and customer communications promptly.
• Maintain expenses and inventory within guidelines.
• Travel up to 50% to NYC, Long Island, and Northern NJ.

Skills

Customer service

Communication

Organization

Prioritization

Problem solving

Education

High school diploma or technical training

Engineering degree (Biomedical/Mechanical/Electrical)

Job description

Roche Queens, NY is seeking an Associate Field Engineering Specialist to install, service, and repair Roche Diagnostics equipment across the NYC area. The role involves up to 50% travel to labs and facilities in NYC, Long Island and Northern New Jersey.

A high school diploma with two years of technical training or equivalent experience is required. Ideal candidates will have two years of hands-on repair experience with mechanical/electronic systems, plus fundamental IT knowledge and strong