Field Service Engineer: Lab Equipment & Diagnostics

Roche; Los Angeles (CA); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Discretionary annual bonus

Benefits package

Job summary

Roche is seeking a Field Engineering Specialist to travel within the San Diego area, performing hands-on repair and installation of Roche products at customer sites. You will serve as the primary technical contact for service issues and ensure preventative maintenance.

The role demands diagnosing hardware, software, and system failures while documenting activities. The ideal candidate has substantial repair/maintenance experience, can travel overnight, and is committed to excellent customer

Qualifications

• High school diploma and 2 years of technical school or equivalent training.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking.
• Willingness to travel including overnight trips.

Responsibilities

• Travel and perform on-site repair and installation for Roche product lines.
• Provide technical service to laboratory customers within the assigned territory.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities, contribute to quality improvements, and maximize customer satisfaction.

Education

High school diploma

Technical school or equivalent military training

Job description

Roche is seeking a Field Engineering Specialist to travel within the San Diego area, performing hands-on repair and installation of Roche products at customer sites. You will serve as the primary technical contact for service issues and ensure preventative maintenance.

The role demands diagnosing hardware, software, and system failures while documenting activities. The ideal candidate has substantial repair/maintenance experience, can travel overnight, and is committed to excellent customer