Field Service Engineer, Diagnostics – 50% Travel

Roche; Indianapolis (IN); On-site; USD 59,000 - 109,000; Full time

Benefits offered by this job

Discretionary annual bonus

Benefits package

Job summary

Roche is seeking an Associate Field Engineering Specialist to service Roche Diagnostics equipment in an assigned territory with up to 50% travel. You will maximize customer satisfaction by delivering reliable service and supporting accounts across the territory.

You install, maintain, and repair diagnostic equipment, document service reports, and provide operator troubleshooting. A technical background and strong communication are essential for success in this role.

Qualifications

• High school diploma with 2 years of technical school or equivalent military training or experience.
• 2 years repairing or servicing mechanical/system hardware and software or networking experience.
• 4-year Engineering degree in Biomedical, Mechanical, Electrical or related is preferred.

Responsibilities

• Install, maintain and repair Roche Diagnostics equipment per policy.
• Provide routine technical support and customer training as needed.
• Monitor equipment performance and escalate complex issues.
• Prepare and document service reports and account-related communications.

Skills

Mechanical repair

Electrical systems

Networking

Education

High school diploma and 2 years technical school

Job description

Roche is seeking an Associate Field Engineering Specialist to service Roche Diagnostics equipment in an assigned territory with up to 50% travel. You will maximize customer satisfaction by delivering reliable service and supporting accounts across the territory.

You install, maintain, and repair diagnostic equipment, document service reports, and provide operator troubleshooting. A technical background and strong communication are essential for success in this role.