Field Engineer – Diagnostics & Service Expert

Roche; Atlanta (GA); On-site; USD 56,000 - 104,000; Full time

Job summary

Roche is seeking an Associate Field Engineering Specialist to service Roche Diagnostics equipment in the Atlanta area. The role requires up to 25% travel and direct support to laboratories to maximize uptime and service quality.

The ideal candidate will have a high school diploma plus technical training or military equivalent, with hands-on repair experience of mechanical/electronic systems and networking. An engineering degree is preferred.

Qualifications

• High school diploma plus 2 years of technical school or equivalent military training or equivalent work experience.
• 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent.
• Preferred: 4 year Engineering Degree in Biomedical, Mechanical, Electrical or related.
• Basic knowledge of electronics, electro-mechanical systems and information technology.

Responsibilities

• Install, maintain and repair Roche Diagnostics’ equipment following standard procedures.
• Identify and analyze problems; escalate when repairs are not possible.
• Schedule and perform preventative maintenance; monitor equipment performance and respond to routine issues.
• Provide routine technical support and training to customers; document service reports and communications.

Skills

Hardware repair

Software basics

Networking/wireless

Customer service

Education

High school diploma + technical school

Military training equivalent

Engineering degree (preferred)

Job description

Roche is seeking an Associate Field Engineering Specialist to service Roche Diagnostics equipment in the Atlanta area. The role requires up to 25% travel and direct support to laboratories to maximize uptime and service quality.

The ideal candidate will have a high school diploma plus technical training or military equivalent, with hands-on repair experience of mechanical/electronic systems and networking. An engineering degree is preferred.