Faculty Support Lead & Onboarding Specialist

Pearson; Salem (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Pearson is seeking a proactive Faculty Support Lead to join a team delivering high-level faculty onboarding, inquiries handling, and escalation management. You will coach support associates, monitor adoptions, and guide accounts needing enhanced service levels while coordinating with cross-functional teams.

The role emphasizes leadership, time management, and strong communication, with occasional peak scheduling and potential travel. Prior Pearson Higher Education experience is a plus.

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication skills, able to breakdown complex messages for diverse audiences.
• Curiosity, creative thinking, analytical skills, and ability to explore alternative solutions.
• Strong organizational and time management skills with ability to meet multiple deadlines.
• Knowledge of educational technology and ability to stay up to date with new technology.

Responsibilities

• Provide faculty support and coach Faculty Support Associates, handling escalations that require expert help.
• Proactively check in with top adoptions and engage with at-risk adoptions needing added support.
• Handle course builds and provide guidance for accounts requiring higher service levels.
• Lead instructor onboarding sessions and collaborate with cross-functional teams.

Skills

Communication skills

Leadership

Time management

Cross-functional collaboration

Educational technology

Education

Bachelor's degree or 2+ years experience

Tools

Pearson tools

Job description

Pearson is seeking a proactive Faculty Support Lead to join a team delivering high-level faculty onboarding, inquiries handling, and escalation management. You will coach support associates, monitor adoptions, and guide accounts needing enhanced service levels while coordinating with cross-functional teams.

The role emphasizes leadership, time management, and strong communication, with occasional peak scheduling and potential travel. Prior Pearson Higher Education experience is a plus.