Faculty Support Lead: Education Tech & Onboarding

Pearson; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

Pearson is seeking a proactive Faculty Support Lead to join a team delivering top-tier faculty assistance for Pearson courseware. You will coach associates, address escalations, and drive successful adoptions through proactive outreach and targeted support.

Responsibilities include managing course builds, guiding high‑service accounts, and conducting instructor onboarding sessions while coordinating with cross‑functional teams to ensure timely, effective solutions.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2+ years of experience in supporting faculty onboarding with technology.
• Excellent written and verbal communication with ability to explain complex ideas clearly.

Responsibilities

• Lead and coach Faculty Support Associates, handling escalations that require expert help.
• Proactively check in with top adoptions and assist at‑risk adoptions needing extra support.
• Manage course builds and provide guidance for accounts requiring higher service levels.
• Coordinate instructor onboarding sessions and collaborate with cross‑functional teams.

Skills

Communication skills

Educational technology

Leadership

Time management

Cross-functional teamwork

Education

Bachelor's degree

2+ years experience in faculty onboarding with technology

Tools

Pearson tools

Job description

Pearson is seeking a proactive Faculty Support Lead to join a team delivering top-tier faculty assistance for Pearson courseware. You will coach associates, address escalations, and drive successful adoptions through proactive outreach and targeted support.

Responsibilities include managing course builds, guiding high‑service accounts, and conducting instructor onboarding sessions while coordinating with cross‑functional teams to ensure timely, effective solutions.