Faculty Support Lead, Education Tech & Onboarding

Pearson; Madison (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

Pearson is seeking a dedicated professional to join our team to provide top-tier faculty support and guidance on Pearson courseware. You will coach Faculty Support Associates, handle escalations, and ensure high-service levels for critical adoptions, including running educator onboarding sessions and supervising course builds as needed.

Expect strong leadership, time management, and cross-functional collaboration.

Qualifications

• Bachelor's degree or 2+ years of experience in faculty onboarding with technology.
• Excellent written and verbal communication; ability to present clearly to varied audiences.
• Strong organizational and time management skills with ability to meet deadlines.

Responsibilities

• Provide leadership and coaching to Faculty Support Associates.
• Handle escalations requiring expert help.
• Proactively check in with top adoptions and support at-risk adoptions.
• Conduct instructor onboarding sessions and manage course builds when needed.

Job description

Pearson is seeking a dedicated professional to join our team to provide top-tier faculty support and guidance on Pearson courseware. You will coach Faculty Support Associates, handle escalations, and ensure high-service levels for critical adoptions, including running educator onboarding sessions and supervising course builds as needed.

Expect strong leadership, time management, and cross-functional collaboration.