Facility Service Coordinator

AppleOne Employment Services; Englewood (CO); On-site; USD 42,000 - 70,000; Full time

Job summary

AppleOne seeks a highly organized Facility Service Coordinator to manage service requests from start to finish, coordinate with subcontractors, and keep customers informed throughout the service process.

The ideal candidate excels at multitasking, details, and clear communication, with a proven track record in dispatching or facilities services. This role offers steady leadership and a fast-paced environment in Colorado.

Qualifications

• Strong organizational, time management, and multitasking skills.
• Excellent attention to detail.
• Outstanding verbal and written communication skills.
• Exceptional customer service and relationship-building abilities.
• Strong analytical and problem-solving capabilities.
• Proficiency with computer systems and the ability to quickly learn new software applications.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Responsibilities

• Enter and maintain service orders within company systems, ensuring all job details, updates, and notes are accurate and comprehensive.
• Prepare and submit customer quotations in a timely manner.
• Prioritize and coordinate routine, emergency, and scheduled service requests.
• Manage work orders from creation to completion, providing regular updates to customers throughout the service process.
• Communicate with customers and subcontractors via phone, email, and customer portals to ensure successful service delivery and customer satisfaction.
• Dispatch service work to subcontractors while considering pricing, availability, and response times.
• Establish scheduling expectations and cost parameters with subcontractors.
• Monitor service progress and follow up to ensure work is completed according to customer requirements.
• Maintain records of service dates, equipment details, model numbers, and serial numbers when applicable.
• Participate in a rotating on-call schedule as required.
• Perform additional duties and responsibilities as assigned.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Analytical skills

Computer proficiency

Multitasking

Education

High school diploma or equivalent

Job description

We are seeking a highly organized and customer-focused Facility Service Coordinator to join our team. In this role, you will manage service requests from initiation through completion, coordinate with subcontractors, and provide exceptional communication and support to customers throughout the service process.

The ideal candidate is detail-oriented, thrives in a fast-paced environment, and has strong problem-solving and customer service skills.

Key Responsibilities

• Enter and maintain service orders within company systems, ensuring all job details, updates, and notes are accurate and comprehensive.
• Prepare and submit customer quotations in a timely manner.
• Prioritize and coordinate routine, emergency, and scheduled service requests.
• Manage work orders from creation to completion, providing regular updates to customers throughout the service process.
• Communicate with customers and subcontractors via phone, email, and customer portals to ensure successful service delivery and customer satisfaction.
• Dispatch service work to subcontractors while considering pricing, availability, and response times.
• Establish scheduling expectations and cost parameters with subcontractors.
• Monitor service progress and follow up to ensure work is completed according to customer requirements.
• Maintain records of service dates, equipment details, model numbers, and serial numbers when applicable.
• Participate in a rotating on-call schedule as required.
• Perform additional duties and responsibilities as assigned.

Qualifications

Required Skills & Abilities

• Strong organizational, time management, and multitasking skills.
• Excellent attention to detail.
• Outstanding verbal and written communication skills.
• Exceptional customer service and relationship-building abilities.
• Strong analytical and problem-solving capabilities.
• Proficiency with computer systems and the ability to quickly learn new software applications.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Education & Experience

• High school diploma or equivalent required.
• Previous customer service experience required.
• Experience in dispatching, facilities services, service coordination, maintenance coordination, or a related field is preferred but not required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.