Customer Service Coordinator

AppleOne Employment Services; Union City (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

AppleOne Employment Services seeks a Customer Service & Parts Coordinator in Union City, CA. The role focuses on delivering exceptional service, handling calls, and coordinating Field Service Orders (FSOs) to support the service team.

You will use your strong communication, organization, and problem‑solving skills to maintain accurate records, assist customers, and collaborate with colleagues to meet daily goals in a professional office setting while contributing to process improvements and

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or parts coordination experience preferred.
• Ability to work independently with sound judgment.
• Strong multitasking, accuracy, and attention to detail.
• Excellent verbal and written communication skills.
• Proficient with MS Word, Excel, and databases.

Responsibilities

• Answer incoming service and parts calls professionally.
• Create and manage Field Service Orders (FSOs).
• Provide outstanding customer service and ensure satisfaction.
• Address inquiries using industry knowledge.
• Perform administrative and support tasks as needed.
• Maintain accurate records in company databases.
• Collaborate with team to achieve departmental goals.

Skills

Customer service

Multitasking

Organization

Verbal and written communication

Problem solving

Team collaboration

Attention to detail

Education

High school diploma or equivalent

1-2 years customer service/parts experience

Tools

Microsoft Word

Microsoft Excel

Database systems

Job description

A local client is seeking to hire a Customer Service & Parts Coordinator to join their team. This is a great opportunity for someone who is motivated and dedicated while ensuring excellent customer service. Some of the duties include:

Key Responsibilities

• Answer incoming service and parts calls from customers in a professional and courteous manner.
• Create and manage Field Service Orders (FSOs) accurately and efficiently.
• Provide outstanding customer service to ensure a positive customer experience and high levels of satisfaction.
• Utilize industry knowledge to effectively address customer inquiries and service needs.
• Perform a variety of administrative and support tasks as needed.
• Maintain accurate records and documentation within company databases and systems.
• Collaborate with team members, supervisors, and managers to support daily operations and achieve departmental goals.

Qualifications

• Ability to work independently with sound judgment and a proactive approach to problem-solving.
• Strong multitasking and organizational skills with a high degree of accuracy and attention to detail.
• Exceptional customer service skills and a professional telephone presence.
• Excellent verbal and written communication skills.
• Positive attitude and willingness to contribute to a collaborative team environment.
• Basic computer proficiency, including Microsoft Word, Excel, and database systems.
• Flexibility, adaptability, and a creative approach to meeting customer and business needs.

Education & Experience

• High school diploma or equivalent required.
• 1-2 years of customer service, service coordination, or parts-related experience preferred, ideally within a similar industry.

  Work Environment

  • Position is based in an office environment.
  • Regular use of standard office equipment

  Qualifications

  • Ability to work independently with sound judgment and a proactive approach to problem-solving.
  • Strong multitasking and organizational skills with a high degree of accuracy and attention to detail.
  • Exceptional customer service skills and a professional telephone presence.
  • Excellent verbal and written communication skills.
  • Positive attitude and willingness to contribute to a collaborative team environment.
  • Basic computer proficiency, including Microsoft Word, Excel, and database systems.
  • Flexibility, adaptability, and a creative approach to meeting customer and business needs.

  Equal Opportunity Employer / Disabled / Protected Veterans

  The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

  The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

  For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

  We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

  AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

  We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.