Service Coordinator

AppleOne Employment Services; Bellevue (WA); On-site; USD 60,000 - 70,000; Full time

Job summary

AppleOne Employment Services in Bellevue, WA is seeking a Service Coordinator to connect customers, field technicians, vendors, and internal teams. You will schedule appointments, manage work orders, and track job progress in a fast-paced residential and commercial service environment.

The role emphasizes teamwork, dependable communication, and problem-solving, offering a direct-hire opportunity with a focus on service success and customer satisfaction.

Qualifications

• 1-2 years of related experience in customer service, scheduling, dispatch, service coordination, project coordination, reception, or administrative support.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with a professional, customer-facing approach.
• Strong attention to detail and accuracy when handling work orders, records, invoices, and service documentation.
• Ability to coordinate effectively with internal teams, field personnel, vendors, and customers.
• Proficiency with Microsoft Office and general computer systems.
• Dependable, proactive, and comfortable troubleshooting issues independently.

Responsibilities

• Schedule and coordinate service appointments while ensuring technicians have accurate job details, customer information, and required documentation.
• Communicate with customers regarding scheduling, service updates, follow-ups, warranty requests, and general inquiries.
• Create, update, and manage work orders while tracking service jobs from initial request through completion.
• Coordinate daily communication between customers, field technicians, vendors, and internal departments.
• Prepare and maintain service records, reports, invoices, purchase orders, and project documentation.
• Monitor open service tickets, follow up on outstanding items, and proactively help resolve scheduling or service-related issues.

Skills

Customer service

Scheduling

Dispatch

Administrative support

Documentation

Vendor coordination

Microsoft Office

Communication

Multi-tasking

Tools

Work order systems

Scheduling software

CRM platforms

Service management systems

Job description

Job Summary

A growing company in the Bellevue, WA area is seeking a Service Coordinator to serve as a key connection point between customers, field technicians, vendors, and internal teams. This direct hire opportunity is ideal for an organized, customer-focused professional who enjoys managing schedules, solving problems, and keeping service operations running smoothly.

The Service Coordinator will help ensure a seamless customer service experience by coordinating appointments, maintaining work orders, tracking job progress, and supporting field service teams with accurate information and documentation. This role offers the opportunity to be at the center of daily operations in a fast-paced residential and commercial construction service environment.

This is a strong fit for someone who values teamwork, dependable communication, and a supportive work environment. The company is growing, offers stability, and provides an opportunity to contribute directly to customer satisfaction, technician productivity, and overall service success.

Key Responsibilities

• Schedule and coordinate service appointments while ensuring technicians have accurate job details, customer information, and required documentation.
• Communicate with customers regarding scheduling, service updates, follow-ups, warranty requests, and general inquiries.
• Create, update, and manage work orders while tracking service jobs from initial request through completion.
• Coordinate daily communication between customers, field technicians, vendors, and internal departments.
• Prepare and maintain service records, reports, invoices, purchase orders, and project documentation.
• Monitor open service tickets, follow up on outstanding items, and proactively help resolve scheduling or service-related issues.

Compensation and Benefits

• Salary range: $60,000 to $70,000 per year.
• Job type: Direct hire.
• Location: Bellevue, WA

Required Qualifications and Skills

• Coordinate service appointments, technician schedules, work orders, and customer follow-ups.
• Support service operations by maintaining accurate documentation, invoices, purchase orders, and job records.
• Communicate with customers, vendors, field technicians, and internal teams to keep service requests moving efficiently.
• Track open tickets, prioritize urgent requests, and help resolve scheduling or service concerns.
• 1-2 years of related experience in customer service, scheduling, dispatch, service coordination, project coordination, reception, or administrative support.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with a professional, customer-facing approach.
• Strong attention to detail and accuracy when handling work orders, records, invoices, and service documentation.
• Ability to coordinate effectively with internal teams, field personnel, vendors, and customers.
• Proficiency with Microsoft Office and general computer systems.
• Dependable, proactive, and comfortable troubleshooting issues independently.

Preferred Qualifications

• 2+ years of experience in service coordination, dispatch, scheduling, customer service, or administrative support.
• Experience in residential construction, commercial construction, field service, facilities, trades, or a related service-based industry.
• Experience using work order systems, scheduling software, CRM platforms, or service management systems.
• Familiarity with parts coordination, purchase orders, billing support, warranty requests, or invoice tracking.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.