Eyecare Experience Specialist

Physicians Eye Care Group; Erwin (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & prescription drug

Company-paid life and short-term-dis/

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program (EAP)

Sales commission opportunities

Job summary

Physicians Eyecare Group in Erwin, NC is seeking a Doctor Technician to be the friendly first touchpoint, guiding patients from clinical services to the retail team and delivering outstanding service that enhances the overall patient experience.

You will support PEG clinical standards, coordinate with the supervising physician, manage appointment scheduling, protect patient records under HIPAA, and contribute to a clean, welcoming store environment.

Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You have a passion for customer satisfaction and maintain a positive demeanor.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.

Responsibilities

• Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.
• Answer customers' inquiries and gather necessary information to ensure a positive experience.
• Schedule and confirm appointments
• Assist with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Other duties as assigned and required.

Skills

Customer service

Communication

Multitasking

Team collaboration

Technology affinity

Optical experience

Education

Associate degree or higher

Job description

Physicians Eyecare Group in Erwin, NC is seeking a Doctor Technician to be the friendly first touchpoint, guiding patients from clinical services to the retail team and delivering outstanding service that enhances the overall patient experience.

You will support PEG clinical standards, coordinate with the supervising physician, manage appointment scheduling, protect patient records under HIPAA, and contribute to a clean, welcoming store environment.