Patient Experience Tech - Optometry & Retail

Physicians Eye Care Group; Winston-Salem (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Company paid life and short-term disb.

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off with seniority

Professional development and promotion

Employee Assistance Program (EAP)

Competitive commission on sales

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to enhance the patient experience as the first touchpoint in-store. You will support the Clinical services team and ensure smooth transitions to the retail team while delivering outstanding customer service.

The role emphasizes collaboration with PEG doctors for guidance, meeting PEG goals, and maintaining HIPAA-compliant records in a fast-paced retail setting. Optical experience is a plus.

Qualifications

• Associate’s degree or advanced certification beyond high school, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction with a positive demeanor.
• Proactive problem solving to address patient concerns.
• Results-driven with ability to multitask and adapt to changing needs in a team.
• Schedule flexibility based on business needs; hours determined accordingly.
• Interest in technology and curiosity about innovations in the field.
• Optical experience is a plus.

Responsibilities

• Deliver an outstanding patient experience, collaborating with team members to achieve store goals and clinical metrics.
• Greet patients, identify needs, and provide information about products and services.
• Answer inquiries, gather necessary information, and ensure a positive experience.
• Schedule and confirm appointments.
• Assist with patient concerns and inform on order status; meet patient expectations.
• Maintain brand standards and perform basic housekeeping when needed.
• Keep patient records confidential and HIPAA compliant.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Technology proficiency

Flexibility in schedule

Optical experience (plus)

Education

Associate’s degree or advanced certification

Job description

Physicians Eyecare Group is seeking a Doctor Technician to enhance the patient experience as the first touchpoint in-store. You will support the Clinical services team and ensure smooth transitions to the retail team while delivering outstanding customer service.

The role emphasizes collaboration with PEG doctors for guidance, meeting PEG goals, and maintaining HIPAA-compliant records in a fast-paced retail setting. Optical experience is a plus.