Patient Concierge & Experience Coordinator

Now Optics; Chico (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and prescription drug

Company paid life and short-term disb.

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to ensure a smooth flow between clinical services and the retail team, delivering exceptional patient service at the point of contact. You will support PEG clinicians, assist with pre-testing, refractions, and lens orders while promoting products and services.

Join a dynamic team in a flexible, growth‑oriented environment with competitive benefits, commission on personal sales, and opportunities for professional development in a fast‑paced

Qualifications

• 1+ year of customer service experience
• Ability to multitask, prioritize and adapt
• Effective communication with diverse groups of people
• Associate degree or higher, or enrolled in a comparable program
• Flexible schedule; hours aligned to business needs
• Microsoft Suite 365 knowledge
• Optical experience is a plus

Responsibilities

• Deliver outstanding patient service and facilitate the flow between clinical and retail teams.
• Greet patients, identify needs, promote products and services.
• Schedule and confirm appointments; assist with patient complaints.
• Maintain HIPAA-compliant patient records and ensure data accuracy.
• Assist with basic lab tasks and order supplies as directed.
• Support clinical and operational goals and performance metrics.

Skills

Customer service

Multitasking

Communication skills

Schedule flexibility

Microsoft Office 365

Education

Associate's degree or higher

Job description

Physicians Eyecare Group is seeking a Doctor Technician to ensure a smooth flow between clinical services and the retail team, delivering exceptional patient service at the point of contact. You will support PEG clinicians, assist with pre-testing, refractions, and lens orders while promoting products and services.

Join a dynamic team in a flexible, growth‑oriented environment with competitive benefits, commission on personal sales, and opportunities for professional development in a fast‑paced