Eye Care Doctor Technician — Patient Experience Champion

Physicians Eye Care Group; Bakersfield (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program (EAP)

Job summary

Physicians Eyecare Group is hiring Doctor Technicians to deliver exceptional patient service and support between clinical and retail teams. You will assist with pre-testing, refractions, and lens care while ensuring a seamless patient experience in store locations.

The role emphasizes strong communication, adaptability, and collaboration with PEG doctors and staff. A flexible, customer-focused approach is essential in this dynamic optical environment.

Qualifications

• 1+ year of customer service experience in a retail or clinical setting.
• Ability to multitask and adapt in a fast-paced environment.
• Strong communication with diverse patients and team members.

Responsibilities

• Deliver outstanding customer service to patients at the point of sale and service area.
• Greet patients, identify needs, and promote products/services.
• Coordinate with clinical and retail teams to ensure smooth patient flow and satisfaction.

Skills

Customer service

Multitasking

Communication

Microsoft Suite 365

Education

Associate degree or cert

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group is hiring Doctor Technicians to deliver exceptional patient service and support between clinical and retail teams. You will assist with pre-testing, refractions, and lens care while ensuring a seamless patient experience in store locations.

The role emphasizes strong communication, adaptability, and collaboration with PEG doctors and staff. A flexible, customer-focused approach is essential in this dynamic optical environment.