Patient Experience Technician - Eyecare Front Desk

Now Optics; Wilson (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-term-disab

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off with seniority

Professional development and promotion

Employee Assistance Program (EAP)

Sales commissions

Flexible, dynamic work environment

Job summary

Physicians Eyecare Group in Wilson, NC is seeking a Doctor Technician to provide outstanding customer service at the on-site store and guide patients from clinical services to retail experiences, ensuring a positive patient journey.

The role emphasizes friendly communication, scheduling, and HIPAA-compliant handling of patient records, with collaboration from PEG physicians. Optical experience is a plus; associate degree and 2+ years of service are encouraged. Competitive benefits offered.

Qualifications

• Associate’s degree or advanced certification required or in progress.
• 2+ years of customer service experience in a patient/customer setting.
• Strong communication and interpersonal skills with diverse groups.
• Demonstrated proactive problem solving and positive demeanor.
• Ability to multitask and adapt to changing business needs in a team environment.

Responsibilities

• Deliver outstanding patient experience and assist with store goals and clinical metrics.
• Greet patients, assess needs, and explain products and services.
• Answer inquiries and collect information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient issue resolution and update on order status.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Curiosity about innovations

Optical experience

Education

Associate’s degree or advanced certification

Job description

Physicians Eyecare Group in Wilson, NC is seeking a Doctor Technician to provide outstanding customer service at the on-site store and guide patients from clinical services to retail experiences, ensuring a positive patient journey.

The role emphasizes friendly communication, scheduling, and HIPAA-compliant handling of patient records, with collaboration from PEG physicians. Optical experience is a plus; associate degree and 2+ years of service are encouraged. Competitive benefits offered.