Patient Experience Technician – Optical Front Desk

Now Optics; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and prescription drug

Company paid life and short-term-dis.

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

EAP

Sales commission

Job summary

Physicians Eyecare Group in Charlotte, NC is hiring a Doctor Technician to be the friendly first touchpoint in our store, delivering outstanding customer service and guiding patients through the visit from front desk to clinical services.

You will greet patients, answer questions, schedule appointments, and help maintain HIPAA-compliant records while collaborating with PEG clinicians to ensure a seamless patient experience.

Qualifications

• Associate’s degree or higher with relevant certification.
• 1+2 years of customer service, preferably in healthcare or retail.
• Ability to communicate with a diverse patient base.

Responsibilities

• Deliver an outstanding patient experience as the first in-store contact.
• Greet patients and identify needs to guide them to products/services.
• Answer inquiries and collect information for a smooth visit.
• Schedule and confirm appointments and manage patient communications.
• Maintain confidential patient records compliant with HIPAA.
• Support store goals and collaborate with clinical staff.

Skills

Customer service

Communication

Teamwork

Education

Associate’s degree or advanced certification

Currently enrolled in a comparable program

Job description

Physicians Eyecare Group in Charlotte, NC is hiring a Doctor Technician to be the friendly first touchpoint in our store, delivering outstanding customer service and guiding patients through the visit from front desk to clinical services.

You will greet patients, answer questions, schedule appointments, and help maintain HIPAA-compliant records while collaborating with PEG clinicians to ensure a seamless patient experience.