Eye Care Doctor Technician — Patient Experience Pro

Now Optics; Sacramento (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Free eyeglasses

Paid time off

Professional development

Sales commission

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service at our on-site store locations. You will help transition patients from clinical services to retail, assist with promotions, and foster a strong retail-clinical partnership.

Responsibilities include greeting patients, coordinating appointments, supporting PEG clinical standards, and ensuring accurate patient records and orders.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• Ability to multitask, prioritize and be flexible with changing business needs.
• Knowledge of Microsoft Suite 365; optical experience is a plus.

Responsibilities

• Greet patients and customers as they enter the store and identify needs to facilitate sales.
• Coordinate with retail and clinical teams to ensure seamless patient experience.
• Schedule and confirm appointments and assist management with complaint resolution.
• Maintain HIPAA-compliant patient records and ensure accurate orders and timely deliveries.
• Support clinical duties under PEG supervision, including Pre-Testing and basic lens work.
• Strive to meet daily and monthly goals and uphold brand standards.

Skills

Customer service

Multitasking

Communication

Schedule flexibility

Microsoft Office

Education

Associate degree

Tools

Microsoft 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service at our on-site store locations. You will help transition patients from clinical services to retail, assist with promotions, and foster a strong retail-clinical partnership.

Responsibilities include greeting patients, coordinating appointments, supporting PEG clinical standards, and ensuring accurate patient records and orders.