Patient-Centric Doctor’s Technician with Flexible Hours

Now Optics; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-term-dis

Free eyeglasses

Paid time off

Employee Assistance Program

Sales commission opportunities

Job summary

Physicians Eyecare Group in North Carolina seeks a Doctor Technician to deliver exceptional patient care and support the transition from clinical services to retail. You will greet patients, answer questions, schedule appointments, and help maintain high store standards while complying with HIPAA.

The role emphasizes teamwork, proactive problem solving, and a passion for technology and eye care, with opportunities for professional development and a competitive compensation structure.

Qualifications

• Associate’s degree or advanced certification beyond high school, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Effective communication with a diverse group of people.
• Passion for customer satisfaction with a positive demeanor.
• Proactive problem solving to address patient concerns.
• Results-driven with ability to multitask and adapt to changing needs.
• Flexible scheduling as business needs dictate.

Responsibilities

• Deliver an outstanding patient experience and collaborate with the team to meet store goals and clinical metrics.
• Greet patients, identify needs, and explain available products and services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and update on order status.
• Maintain brand standards and housekeeping as needed.
• Keep patient records confidential in accordance with HIPAA.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Team oriented

Education

Associate degree or higher

Tools

POS systems

Job description

Physicians Eyecare Group in North Carolina seeks a Doctor Technician to deliver exceptional patient care and support the transition from clinical services to retail. You will greet patients, answer questions, schedule appointments, and help maintain high store standards while complying with HIPAA.

The role emphasizes teamwork, proactive problem solving, and a passion for technology and eye care, with opportunities for professional development and a competitive compensation structure.