Eye Care Scheduler | Patient-Focused Front Desk Pro

Eyes on Rosemont, LLC; Portland (ME); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Job summary

Eyes on Rosemont, LLC in Portland, ME is seeking an Optometry Scheduler to ensure smooth front-office operations, patient communication, and efficient appointment flow.

Responsibilities include answering calls and emails, scheduling and confirming appointments, verifying insurance, maintaining electronic scheduling systems, and coordinating with clinicians to minimize conflicts. Strong organizational and customer-service skills are essential.

Qualifications

• Strong organizational and communication skills.
• Excellent customer service in a fast-paced environment.
• Ability to maintain patient confidentiality per HIPAA.
• Availability to work 8:00 am–6:00 pm, Monday–Friday, in-person in Portland.
• Experience with scheduling software and EHR systems.

Responsibilities

• Answer incoming calls, emails, and in-person inquiries regarding appointments.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient insurance and inform about co-pays.
• Maintain electronic scheduling system and patient records.
• Coordinate scheduling between optometrists, technicians, and departments.
• Handle cancellations and no-shows per office policy.
• Assist with patient check-in/check-out and paperwork.
• Collaborate with clinical staff to ensure timely patient flow.
• Maintain confidentiality per HIPAA regulations.
• Perform other front desk or administrative tasks.

Skills

Appointment scheduling

Customer service

Organizational skills

Verbal communication

HIPAA compliance

Tools

Microsoft Office

Excel

EHR system

Job description

Eyes on Rosemont, LLC in Portland, ME is seeking an Optometry Scheduler to ensure smooth front-office operations, patient communication, and efficient appointment flow.

Responsibilities include answering calls and emails, scheduling and confirming appointments, verifying insurance, maintaining electronic scheduling systems, and coordinating with clinicians to minimize conflicts. Strong organizational and customer-service skills are essential.