Optometry Scheduler

Eyes on Rosemont, LLC; Portland (ME); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Job summary

Eyes on Rosemont, LLC in Portland, ME is seeking an Optometry Scheduler to ensure smooth front-office operations, patient communication, and efficient appointment flow.

Responsibilities include answering calls and emails, scheduling and confirming appointments, verifying insurance, maintaining electronic scheduling systems, and coordinating with clinicians to minimize conflicts. Strong organizational and customer-service skills are essential.

Qualifications

• Strong organizational and communication skills.
• Excellent customer service in a fast-paced environment.
• Ability to maintain patient confidentiality per HIPAA.
• Availability to work 8:00 am–6:00 pm, Monday–Friday, in-person in Portland.
• Experience with scheduling software and EHR systems.

Responsibilities

• Answer incoming calls, emails, and in-person inquiries regarding appointments.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient insurance and inform about co-pays.
• Maintain electronic scheduling system and patient records.
• Coordinate scheduling between optometrists, technicians, and departments.
• Handle cancellations and no-shows per office policy.
• Assist with patient check-in/check-out and paperwork.
• Collaborate with clinical staff to ensure timely patient flow.
• Maintain confidentiality per HIPAA regulations.
• Perform other front desk or administrative tasks.

Skills

Appointment scheduling

Customer service

Organizational skills

Verbal communication

HIPAA compliance

Tools

Microsoft Office

Excel

EHR system

Job description

The Optometry Scheduler plays a key role in ensuring the smooth operation of an optometry practice by managing appointment scheduling, patient communication, and front office coordination. This position requires excellent organizational and communication skills, as well as the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities:

• Answer incoming phone calls, emails, and in-person inquiries regarding appointments and services.
• Schedule, reschedule, and confirm patient appointments for eye exams and other optometric services.
• Verify patient insurance coverage and inform patients of any necessary co-pays or out-of-pocket expenses.
• Maintain and update the electronic scheduling system and patient records.
• Communicate clearly with patients about appointment times, pre-visit requirements, and office policies.
• Coordinate scheduling between multiple optometrists, technicians, and departments.
• Handle cancellations and no-shows in accordance with office policies.
• Assist with patient check-in/check-out and ensure proper paperwork is completed.
• Collaborate with clinical staff to ensure timely patient flow and minimize scheduling conflicts.
• Maintain confidentiality of all patient information in accordance with HIPAA regulations.
• Perform other front desk or administrative tasks as needed.

Our ideal candidate will:

• Have a great upbeat personality
• Have the ability to communicate in a professional manner with our patients
• Be dependable and reliable, we want a real team player
• Will have a strong attention to detail
• Be able to work a variety of hours between 8:00 am – 6:00 pm, Monday - Friday
• Be willing to work at either of our locations
• Offer Outstanding Customer Service
• Excellent work history, and references

Skills needed for this job:

• Familiarity with Electronic Health Records and the systems used to manage records
• Familiar with HIPPA regulations and confidentiality
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of general administrative and clerical procedures
• Knowledge of computer and relevant software applications to include - Microsoft Office, Word and Excel
• Medical Billing, Benefits and Insurance knowledge helpful
• Medical Work History helpful

We Offer:

The opportunity to have a career. We invest time and energy into our employees and we try to promote from within. We expect our employees to be highly motivated, self-starters who want to learn about eye care and become part of our family.

After 90 days of employment we offer 3 weeks of PTO, Paid Holidays, Health, Dental, Life and Disability Insurance.

We offer a great workplace environment, with many opportunities to learn all aspects of Optometry.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Ability to Commute:

• Portland, ME 04101 (Required)

Ability to Relocate:

• Portland, ME 04101: Relocate before starting work (Required)

Work Location: In person