Eye Care Patient Coordinator — Front Desk & Scheduling

Rosin Eyecare; Aurora (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Paid time off

Job summary

Rosin Eyecare is seeking an administrative coordinator to support daily operations at our Aurora practice. You will link front-desk activities with clinical workflows to ensure a smooth patient experience and efficient office functions.

The role emphasizes appointment scheduling, patient communications, and billing support within a fast-paced eye care setting. Weekend/evening hours may be required based on location and business needs.

Qualifications

• High School diploma or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival and delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notifications.
• Records and updates financial information, collects patient charges, and files/expedites third-party claims.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Tools

Point-of-sale systems

Patient record systems

Office software suite

Job description

Rosin Eyecare is seeking an administrative coordinator to support daily operations at our Aurora practice. You will link front-desk activities with clinical workflows to ensure a smooth patient experience and efficient office functions.

The role emphasizes appointment scheduling, patient communications, and billing support within a fast-paced eye care setting. Weekend/evening hours may be required based on location and business needs.