Remote Patient Scheduling Specialist

Maine Optometry, P.A.; Gorham (ME); On-site; USD 24,796 - 35,817; Full time

Job summary

Maine Optometry, P.A. is seeking a Patient Scheduling Representative for a full-time remote role with on-site training in Gorham, ME. You will book exams and services across multiple locations, manage cancellations, and communicate clearly with patients while upholding HIPAA privacy.

The position requires strong communication skills, reliable attendance, and a customer-service mindset; training lasts about 4–6 weeks in Gorham and normal hours are 40 per week.

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service preferred.
• Healthcare knowledge or HIPAA familiarity is a plus.

Responsibilities

• Schedule appointments for a high-volume multi-physician practice.
• Cancel and reschedule patient appointments as needed.
• Provide patients with clear instructions for examinations or procedures.
• Maximize schedule efficiency by coordinating with doctors and locations.
• Maintain patient privacy in accordance with HIPAA guidelines.
• Maintain regular in-person attendance.
• Perform other duties as assigned.
• Work 40 hours per week; training in Gorham, ME for 4–6 weeks in person.

Skills

Verbal & written communication

Customer service experience

Education

High school diploma or GED

Job description

Maine Optometry, P.A. is seeking a Patient Scheduling Representative for a full-time remote role with on-site training in Gorham, ME. You will book exams and services across multiple locations, manage cancellations, and communicate clearly with patients while upholding HIPAA privacy.

The position requires strong communication skills, reliable attendance, and a customer-service mindset; training lasts about 4–6 weeks in Gorham and normal hours are 40 per week.