Patient Scheduling Representative- FT - (Maine)

Maine Optometry, P.A.; Gorham (ME); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A local healthcare provider in Gorham, ME is seeking a Patient Scheduling Representative for a full-time role. The position requires efficient scheduling of patient appointments, excellent customer service skills, and attention to detail. Candidates must be high school graduates with strong verbal and written communication skills. Training will be provided on-site for 4-6 weeks to ensure proper understanding of scheduling needs and procedures. Join a supportive team dedicated to patient care.

Qualifications

• Must be detail-oriented and organized.
• Experience in healthcare or customer service is a plus.
• Must maintain patient privacy rights under HIPAA.

Responsibilities

• Schedule appointments for a high volume multi-physician practice.
• Cancel and re-schedule patient appointments as necessary.
• Provide accurate instructions to patients for examinations or procedures.
• Maximize scheduling efficiency and minimize gaps in the schedule.
• Attend training in Gorham, ME for approximately 4-6 weeks.
• Attend training on-site in Gorham, ME for ~4–6 weeks.
• Work 40 hours per week.
• All other duties as assigned.

Skills

Customer service skills

Verbal communication

Written communication

Education

High school graduate or GED

Job description

Patient Scheduling Representative - Full Time On-site or Hybrid position

Monday - Friday

Must attend training On-Site in Gorham, ME

Summary / Objective

The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential.

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.

Essential Functions – Patient Scheduling Representative

• Position is responsible for performing appointment scheduling for a high volume multi-physician practice.
• Scheduler will cancel patient appointments and will re-schedule as required.
• Provides accurate instructions to prepare patients for the examination or procedure.
• Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• Maintains regular in-person attendance.
• All other duties as assigned.
• 40 hours per week.
• The training period (approximately 4-6 weeks) will be held in person at our Gorham office.

Qualifications

• High school graduate or GED required.
• Strong verbal and written communication skills.
• Experience in customer service preferred.