Eye Care Experience Lead — Patient Concierge & Scheduling

Total Vision LLC; Milpitas (CA); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Total Vision LLC is seeking a friendly front desk coordinator to welcome patients, handle check-in, verify insurance, schedule appointments, and manage calls. You will transcribe messages and ensure the front desk runs smoothly.

Strong communication, multitasking, and familiarity with EHR are valued. This on-site role offers growth in a busy optometry practice with a patient‑centered approach.

Formación

• Flexibility to address a broad spectrum of patient needs.
• Ability to build rapport and improve patient retention.
• Clear oral and written communication in a fast-paced setting.
• Ability to multitask and meet patient deadlines.
• Familiarity with typical automated equipment in optometry.

Responsabilidades

• Warmly greet patients and complete check-in.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and audit claims as needed.
• Enter routing slips and documents into the EHR.
• Confirm next-day appointments and reschedule no-shows.
• Prepare charts for the next day and manage recalls.
• Process contact lens sales via phone or transitions.
• Keep front desk organized and follow opening/closing procedures.
• Perform other duties as assigned.

Conocimientos

Demonstrated flexibility in addressing

Patient rapport

Strong communication skills

Multi-tasking and prioritization

Proficiency with optometry automation

Educación

High school diploma or GED

Descripción del empleo

Total Vision LLC is seeking a friendly front desk coordinator to welcome patients, handle check-in, verify insurance, schedule appointments, and manage calls. You will transcribe messages and ensure the front desk runs smoothly.

Strong communication, multitasking, and familiarity with EHR are valued. This on-site role offers growth in a busy optometry practice with a patient‑centered approach.