Vision Care Front Desk Coordinator - Patient Services

MyEyeDr.; Shrewsbury (York County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training programs

Vision coverage

Employee discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. Training will be provided so you can learn about vision care and insurance verification.

You will handle multi-line phone duties, greet patients, schedule appointments, assist staff, and collaborate with doctors to ensure smooth, compassionate service in a fast-paced environment. Weekend/evening shifts may be required as part of scheduling.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organization

Communication skills

Team player

Computer literacy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. Training will be provided so you can learn about vision care and insurance verification.

You will handle multi-line phone duties, greet patients, schedule appointments, assist staff, and collaborate with doctors to ensure smooth, compassionate service in a fast-paced environment. Weekend/evening shifts may be required as part of scheduling.