Eye Care Doctor Technician: Patient Experience Pro

Physicians Eyecare Group; California; On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Free eyeglasses

Life insurance

Disability coverage

Identity theft protection

Pet insurance

Paid time off

Professional development

EAP

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to serve as the pivotal link between clinical services and the retail store, delivering outstanding patient experiences and promoting products and services. You will supervise, assist, and coordinate with PEG clinicians, ensuring high clinical standards and smooth daily operations.

The role emphasizes patient interaction, accurate records, and teamwork to meet store goals in a dynamic, customer-focused environment.

Qualifications

• You have 1+ year of experience delivering outstanding customer service to patients and/or customers.
• You have the ability to multitask, prioritise and be flexible with changing business needs in a team environment.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?
• Do you have schedule flexibility? Work hours will be determined based on business needs.
• Knowledgeable about Microsoft Suite 365
• Optical experience is a plus.

Responsibilities

• Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments.
• Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Achieve daily/weekly/monthly/quarterly desired goals.
• The metrics that will drive the clinical operational performance include but will not be limited to: Pretest Wait Time, Pretest Time, Proper chart completion through tech actions for the doctor, Patient’s sentiment towards telehealth experience, Exam Only Rate, Recheck Rate, Walk in vs. Scheduled Appointments Rate.
• Maintain patient records confidential and secure in accordance with HIPAA requirements.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Skills

Customer service

Multitasking

Effective communication

Team collaboration

Schedule flexibility

Microsoft Suite 365

Optical experience

Education

Associate degree or cert

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to serve as the pivotal link between clinical services and the retail store, delivering outstanding patient experiences and promoting products and services. You will supervise, assist, and coordinate with PEG clinicians, ensuring high clinical standards and smooth daily operations.

The role emphasizes patient interaction, accurate records, and teamwork to meet store goals in a dynamic, customer-focused environment.