Eye Care Doctor Technician — Patient Experience

Physicians Eye Care Group; Asheville (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Free eyeglasses

Short-term disability

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee assistance program

Sales commissions

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service to patients and support clinical-to-retail transitions. You will help ensure a smooth flow between clinical services and retail teams, while upholding HIPAA standards and store branding.

The role emphasizes patient-focused interactions, scheduling, and accurate information gathering, with opportunities for professional development and competitive compensation in a dynamic work environment.

Qualifications

• 2+ years delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Proactive with problem solving to address patient concerns.

Responsibilities

• Deliver outstanding patient experience and collaborate with team to meet store goals.
• Greet patients, identify needs, and explain products and services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments.
• Assist with patient issue resolution and update on pending orders.

Skills

Customer service

Effective communication

Multitasking

Proactive problem solving

Team player

Education

Associate degree or higher

Currently enrolled in comparable program

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service to patients and support clinical-to-retail transitions. You will help ensure a smooth flow between clinical services and retail teams, while upholding HIPAA standards and store branding.

The role emphasizes patient-focused interactions, scheduling, and accurate information gathering, with opportunities for professional development and competitive compensation in a dynamic work environment.