Eye Care Concierge & Scheduling Coordinator

TOTAL VISION LLC; Laguna Niguel (CA); On-site; USD 23,419 - 27,552; Full time

Job summary

Total Vision LLC in Laguna Niguel, CA is looking for a front-desk administrator to join our optometry practice. This full-time, hourly role supports patient check‑in, phones, scheduling, and message transcription, ensuring smooth daily operations and a welcoming patient experience.

Responsibilities include verifying insurance eligibility, auditing claims, entering charts in the EHR, confirming next‑day appointments, and coordinating recall activities.

Qualifications

• Flexibility in addressing a broad spectrum of patient requirements and preferences.
• Ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong oral and written communication skills with ability to manage priorities in a fast-paced environment.
• Ability to multi-task, set priorities and meet patient commitments and deadlines.
• Proficiency in automated equipment and systems standard to optometry.

Responsibilities

• Warmly greet incoming patients and complete the check-in process.
• Answer phones, schedule appointments per doctor preferences, and transcribe messages for return calls/faxes.
• Verify insurance eligibility and audit/edit insurance claims as needed.
• Scan and enter routing slips and documents into the EHR.
• Confirm next-day appointments, reschedule no-shows, and use the recall system.
• Pull and prepare charts for the following day’s appointments.
• Process contact lens sales via phone or doctor transitions.
• Keep the front desk organized at all times.
• Follow opening and closing procedures as required.

Skills

Flexibility

Patient rapport

Communication

Multi-tasking

EHR proficiency

Education

High school diploma

Job description

Total Vision LLC in Laguna Niguel, CA is looking for a front-desk administrator to join our optometry practice. This full-time, hourly role supports patient check‑in, phones, scheduling, and message transcription, ensuring smooth daily operations and a welcoming patient experience.

Responsibilities include verifying insurance eligibility, auditing claims, entering charts in the EHR, confirming next‑day appointments, and coordinating recall activities.