Eye Care Concierge & Scheduling Specialist

TOTAL VISION LLC; Carlsbad (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Total Vision LLC in Carlsbad, CA is hiring a full-time front desk receptionist. The role involves greeting patients, answering phones, scheduling per doctor preferences, verifying insurance, and handling insurance claims alongside charting in the EHR system.

Requires a high school diploma or GED; ophthalmic/medical experience is a plus. The position demands strong communication, multi-tasking, and a professional, patient-focused approach.

Qualifications

• High school diploma or GED required; ophthalmic/medical experience a plus.
• Strong verbal and written communication skills.
• Ability to multi-task and manage schedules in a fast-paced clinic.

Responsibilities

• Warmly greet patients and complete check-in.
• Answer phones and schedule appointments per doctor preferences.
• Verify insurance eligibility and assist with claims as needed.
• Enter routing slips and documents into the EHR system.
• Confirm and reschedule next-day appointments; manage recall system.
• Prepare patient charts for the following day.
• Process contact lens sales via phone or transitions.
• Keep front desk organized and manage opening/closing procedures.

Skills

Verbal communication

Multi-tasking

Patient service

EHR experience

Education

High School Diploma or GED

Tools

EHR software

Job description

Total Vision LLC in Carlsbad, CA is hiring a full-time front desk receptionist. The role involves greeting patients, answering phones, scheduling per doctor preferences, verifying insurance, and handling insurance claims alongside charting in the EHR system.

Requires a high school diploma or GED; ophthalmic/medical experience is a plus. The position demands strong communication, multi-tasking, and a professional, patient-focused approach.