Patient Care & Scheduling Specialist

Total-Vision-5; Chula Vista (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Total Vision LLC is seeking a friendly, detail‑oriented front desk receptionist for our optometry practice in California. You will greet patients, manage check‑in, schedule appointments per doctor preferences, and transcribe messages for returns.

You’ll verify insurance eligibility and help with claims auditing in a fast-paced clinic. Experience in ophthalmic/optometric environments is a plus, but not required.

Qualifications

• Customer service mindset with ability to manage priorities.
• Experience in ophthalmic/optometric industry is a plus.
• Clear written and verbal communication skills are essential.
• Ability to multi-task and maintain patient commitments.

Responsibilities

• Warmly greet incoming patients and complete the check-in process.
• Answer telephones, schedule appointments per doctor preferences and transcribe messages.
• Verify insurance eligibility for all applicable patients.
• Audit and edit insurance claims as needed.
• Scan and enter routing slips and documents into EHR.
• Confirm next-day appointments and reschedule no-shows.
• Pull and prepare charts for patients scheduled for the following day.
• Process sales of contact lenses via phone calls or transitions.
• Keep the front desk organized at all times.
• Follow opening and closing procedures; travel between practices as needed.

Skills

Flexibility

Patient rapport

Communication skills

Multi-tasking

Optometry systems

Education

HS Diploma/GED

Tools

EHR software

Job description

Total Vision LLC is seeking a friendly, detail‑oriented front desk receptionist for our optometry practice in California. You will greet patients, manage check‑in, schedule appointments per doctor preferences, and transcribe messages for returns.

You’ll verify insurance eligibility and help with claims auditing in a fast-paced clinic. Experience in ophthalmic/optometric environments is a plus, but not required.