Eye Care Concierge & Lab Support: Patient Advocate

Now Optics; Mission (KS); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company-paid life and short-term-dis能力

Free eyeglasses (2 per year)

Identity theft protection

Pet insurance

Paid time off (seniority)

Professional development opportunities

Employee recognition programs

Employee Assistance Program

Friends and family discounts

Job summary

Now Optics, doing business as Stanton Optical, seeks a Doctor’s Technician to deliver exceptional customer service at the store entrance and to facilitate smooth handoffs to the clinical services team. You will help drive sales while upholding brand standards and patient satisfaction.

You will coordinate with the retail and clinical teams, perform basic pre-tests, assist in frame/lens handling, and support multi-tasking in a busy optical environment.

Qualifications

• Associate degree or advanced certification beyond high school diploma or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Strong communication with diverse groups; active listening, empathy, and rapport-building.
• Proactive problem solving, teamwork, and flexibility in a fast-paced environment.

Responsibilities

• Greet customers entering the store and identify needs to ensure a memorable experience while promoting products and services.
• Foster a strong partnership between retail and professional services teams.
• Schedule and confirm appointments; collect patient history and perform basic pre-tests and tests.
• Assist management with patient concerns and ensure satisfaction; manage orders and timely delivery.
• Maintain brand standards and assist with lens edging and repairs as needed.
• Monitor delivery times and commitments to patients to ensure 100% compliance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Team collaboration

Multitasking

Education

Associate degree or certification

Job description

Now Optics, doing business as Stanton Optical, seeks a Doctor’s Technician to deliver exceptional customer service at the store entrance and to facilitate smooth handoffs to the clinical services team. You will help drive sales while upholding brand standards and patient satisfaction.

You will coordinate with the retail and clinical teams, perform basic pre-tests, assist in frame/lens handling, and support multi-tasking in a busy optical environment.