Eyewear Concierge & Clinical Services

Stanton Optical; Tyler (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Prescription Drug

Free eyeglasses (2) per year

Paid time off

Professional development

Employee discounts

Job summary

Stanton Optical is seeking a Doctor’s Technician to welcome patients, facilitate smooth transitions between clinical services and retail teams, and support sales through expert service. You will conduct basic eye tests, gather histories, and help ensure accurate orders and timely delivery of eyewear.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a commitment to patient satisfaction.

Qualifications

• Associate’s degree or advanced certification beyond high school OR currently enrolled in comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Strong communication skills with diverse groups.
• Active listening, rapport-building and empathy toward patients.

Responsibilities

• Greet patients and customers, identify needs, and promote available products and services.
• Foster partnership between retail and professional services teams.
• Schedule and confirm appointments; collect patient history and perform basic pre-tests and eye tests.
• Assist management with complaint resolution and communicate status of orders.
• Maintain brand standards and perform light housekeeping in store and lab areas.
• Process orders, assemble lenses into frames, edge stock lenses, and ensure timely delivery of eyeglasses.

Skills

Customer service

Effective communication

Team collaboration

Multitasking

Problem solving

Education

Associate’s degree or advanced certification

Job description

Stanton Optical is seeking a Doctor’s Technician to welcome patients, facilitate smooth transitions between clinical services and retail teams, and support sales through expert service. You will conduct basic eye tests, gather histories, and help ensure accurate orders and timely delivery of eyewear.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a commitment to patient satisfaction.