Eye Care Concierge & Lab Specialist

Now Optics; Georgia; Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental plan

Vision benefits

Paid time off

Employee discounts

Free eyeglasses

Resumo da oferta

Stanton Optical is seeking a Doctor’s Technician to greet patients, provide outstanding service, and bridge the retail and clinical services teams. You will support sales and ensure a smooth patient flow through the store.

In this role you will perform pre-tests, schedule appointments, enter patient history, and assist with lab tasks to deliver eyeglasses on time. Strong communication and teamwork are essential.

Qualificações

• Associate degree or advanced certification beyond high school.
• 2+ years of customer service experience with patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, empathy and rapport-building skills.
• Proactive problem solving and teamwork in a fast-paced environment.

Responsabilidades

• Greet patients and customers and identify needs to enable a positive experience and promote products.
• Foster partnership between the retail and professional services teams.
• Schedule appointments and enter new patient history in the system and perform pre-tests.
• Assist management with patient issue resolution and keep stakeholders informed.
• Maintain brand standards and perform basic housekeeping as needed.
• Assemble lenses and edge stock lenses to ensure timely delivery of eyeglasses.
• Monitor lab area conditions and report equipment issues promptly.
• Track delivery times to meet Ready When Promised commitments.

Conhecimentos

Customer service

Communication

Active listening

Empathy

Problem solving

Team collaboration

Formação académica

Associate degree

Advanced certification

Descrição da oferta de emprego

Stanton Optical is seeking a Doctor’s Technician to greet patients, provide outstanding service, and bridge the retail and clinical services teams. You will support sales and ensure a smooth patient flow through the store.

In this role you will perform pre-tests, schedule appointments, enter patient history, and assist with lab tasks to deliver eyeglasses on time. Strong communication and teamwork are essential.