Optical Patient Concierge & Lab Technician

Now Optics; Wichita Falls (TX); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical & Dental

Life & Short-term Disability

Free eyeglasses (2 per year)

Identity theft protection

Pet insurance

Paid time off

Professional development & recognition

Friends & Family discounts

Sales commissions

Resumo da oferta

Stanton Optical, a Now Optics brand, seeks a Doctor’s Technician to support the patient experience at our on-site store location. You will ensure smooth flow between clinical services and retail, deliver outstanding service, and assist with sales while maintaining brand standards.

You will work under the Store Manager and participate in a fast-paced team, providing eye-care support, scheduling, pre-tests, and basic repairs to expedite eyeglass delivery. Join a growing, benefit-rich employer.

Qualificações

• Associate degree or higher required or currently enrolled in comparable program.
• 2+ years of customer service experience with patients/customers.
• Strong communication and listening skills.

Responsabilidades

• Greet patients and customers entering the store and identify needs to facilitate sales and promotions.
• Foster collaboration between retail and clinical services teams.
• Schedule appointments and enter patient history and test data in the system.
• Assist management with issue resolution and ensure patient expectations are met.
• Edge lenses, assemble frames, and ensure orders are delivered accurately and on time.
• Maintain brand standards in lab areas and report equipment issues.

Conhecimentos

Customer service

Communication

Active listening

Multitasking

Team collaboration

Formação académica

Associate degree or higher

Descrição da oferta de emprego

Stanton Optical, a Now Optics brand, seeks a Doctor’s Technician to support the patient experience at our on-site store location. You will ensure smooth flow between clinical services and retail, deliver outstanding service, and assist with sales while maintaining brand standards.

You will work under the Store Manager and participate in a fast-paced team, providing eye-care support, scheduling, pre-tests, and basic repairs to expedite eyeglass delivery. Join a growing, benefit-rich employer.