Optical Clinic Technician & Customer Advocate

Now Optics; Rockford (IL); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Free eyeglasses

Paid time off

Professional development

Job summary

Stanton Optical is recruiting a Doctor’s Technician to welcome patients and bridge the clinical and retail teams in an on-site store location. You will deliver outstanding service, promote available products and services, and help ensure smooth patient flow from check-in to fitting eyewear.

The role emphasizes teamwork, accurate data entry, and the ability to handle multiple tasks while maintaining a positive patient experience. Training is provided within an upbeat retail environment.

Qualifications

• Associate degree or higher certification, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Strong communication skills with diverse groups; active listening and rapport-building.
• Proactive problem solving and ability to handle concerns or objections.
• Collaborative spirit with teammates and respectful, cordial relationships.
• Result-driven, able to multitask and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and maintaining a positive demeanor.

Responsibilities

• Greet patients and customers entering the store and identify needs to ensure a memorable experience while promoting products and services.
• Foster a strong partnership between retail and clinical teams.
• Schedule appointments, enter patient history, and perform pre-tests and basic vision assessments.
• Assist management with patient issue resolution and keep stakeholders updated on status.
• Maintain brand standards and perform light housekeeping as needed.
• Prepare and fit eyeglasses, edge lenses, and ensure accurate delivery times.
• Report equipment issues or order discrepancies to management.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Multitasking

Education

Associate degree or higher certification

Tools

Point-of-Sale (POS) system

Optical lab equipment

Job description

Stanton Optical is recruiting a Doctor’s Technician to welcome patients and bridge the clinical and retail teams in an on-site store location. You will deliver outstanding service, promote available products and services, and help ensure smooth patient flow from check-in to fitting eyewear.

The role emphasizes teamwork, accurate data entry, and the ability to handle multiple tasks while maintaining a positive patient experience. Training is provided within an upbeat retail environment.