Eye Care Concierge & Lab Technician

Now Optics; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Eyewear discounts

Life insurance

Employee discounts

Job summary

Now Optics, operating as Stanton Optical, seeks an energetic Doctor’s Technician to deliver exceptional customer service on-site while facilitating seamless sales and collaboration between the retail and clinical teams.

Ideal candidates have 2+ years in customer service, strong communication, and the ability to multitask in a dynamic optical environment. The role emphasizes patient satisfaction, teamwork, and timely processing of orders and repairs.

Qualifications

• 2+ years of customer service experience in a retail or clinical setting.
• Strong communication and active listening skills.
• Ability to manage multiple tasks and deliver positive patient experiences.

Responsibilities

• Greet patients and customers, identify needs and guide them to suitable products and services.
• Foster partnership between retail and professional services.
• Schedule appointments and enter patient history; perform pre-tests and related eye-care tests.
• Assist management with patient complaints and update on order status.
• Maintain brand standards and assist in lab areas with lens edging and assembly.
• Ensure accurate and timely delivery of eyeglasses and orders.
• Adhere to delivery time commitments and quality standards.

Skills

Customer service

Communication skills

Active listening

Problem solving

Team collaboration

Multitasking

Customer satisfaction focus

Adaptability

Education

Associate degree or higher

Job description

Now Optics, operating as Stanton Optical, seeks an energetic Doctor’s Technician to deliver exceptional customer service on-site while facilitating seamless sales and collaboration between the retail and clinical teams.

Ideal candidates have 2+ years in customer service, strong communication, and the ability to multitask in a dynamic optical environment. The role emphasizes patient satisfaction, teamwork, and timely processing of orders and repairs.