Patient Experience Specialist & Lab Tech

Now Optics; Florida; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Prescription drug coverage

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee recognition programs

Friends and Family discounts

Job summary

Stanton Optical, a Now Optics brand, seeks a Doctor’s Technician to be the welcoming first touchpoint in our Florida store. You’ll deliver outstanding customer service, facilitate smooth clinic-to-retail transitions, and help patients select eyewear and services.

You will coordinate with the retail and clinical teams, schedule appointments, collect patient history, perform basic tests, and ensure orders are completed accurately and on time while maintaining brand standards.

Qualifications

• Associate’s degree or higher certification beyond high school, or currently enrolled.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group of people.
• Active listening, rapport building and empathy with patients.
• Proactive problem solving and flexible in a team environment.

Responsibilities

• Greet patients and customers at the store entrance, identify needs, and promote products and services.
• Foster a strong partnership between the retail team and professional services.
• Schedule appointments, enter patient history, and perform basic tests and measurements.
• Assist management with patient complaints and inform status of all orders.
• Maintain brand standards and perform basic housekeeping in the store and lab.

Skills

Customer service excellence

Effective communication

Active listening

Empathy

Multitasking

Team collaboration

Education

Associate degree or advanced certification

Job description

Stanton Optical, a Now Optics brand, seeks a Doctor’s Technician to be the welcoming first touchpoint in our Florida store. You’ll deliver outstanding customer service, facilitate smooth clinic-to-retail transitions, and help patients select eyewear and services.

You will coordinate with the retail and clinical teams, schedule appointments, collect patient history, perform basic tests, and ensure orders are completed accurately and on time while maintaining brand standards.