Patient Concierge & Optical Lab Specialist

Now Optics; Mansfield (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Identity theft protection

Pet insurance

2 free eyeglasses per year

Friends and Family discounts

Commission on sales

Paid time off

Professional development

Job summary

Stanton Optical is hiring for a Doctor’s Technician in our on-site Mansfield, TX location. You will greet patients, guide them through the service flow, and support both retail and clinical teams to ensure a smooth patient experience and timely eyeglass delivery.

You will schedule tests, collect history, perform basic pre-tests, and help resolve patient questions while maintaining brand standards. A minimum associate degree and customer-service experience are required.

Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You implement active listening, build rapport, and empathize with the patients.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.

Responsibilities

• Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required

Skills

Associate degree or higher

2+ years customer service

Effective communication

Active listening

Problem solving

Team collaboration

Multitasking

Customer satisfaction focus

Education

Associate degree or higher

Job description

Stanton Optical is hiring for a Doctor’s Technician in our on-site Mansfield, TX location. You will greet patients, guide them through the service flow, and support both retail and clinical teams to ensure a smooth patient experience and timely eyeglass delivery.

You will schedule tests, collect history, perform basic pre-tests, and help resolve patient questions while maintaining brand standards. A minimum associate degree and customer-service experience are required.