Experience Leader – Beauty Retail & Services

Ulta Beauty, Inc.; Kissimmee (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers to deliver exceptional guest experiences and top-line sales. You will coach staff, manage services, boutiques, and retail, and uphold store standards.

The role requires strong leadership, a service mindset, and the ability to translate guest insights into actionable improvements across the operation.

Qualifications

• Bachelor’s degree preferred; cosmetology license may be required by state law.
• Cosmetology license and/or cosmetology management license where required by state law.
• Experience in fast-paced retail management with a service-focused mindset.

Responsibilities

• Lead a high-performing team to deliver top-line sales growth across services, boutiques, and retail.
• Ensure exceptional guest experience, manage NPS, and drive guest satisfaction.
• Enforce policies, schedule effectively, and develop staff through coaching and training.

Skills

Technology literacy

Communication

Collaboration

Organization

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license / cosmetology management license (where required)

Tools

Point of Sale system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers to deliver exceptional guest experiences and top-line sales. You will coach staff, manage services, boutiques, and retail, and uphold store standards.

The role requires strong leadership, a service mindset, and the ability to translate guest insights into actionable improvements across the operation.