Experience Leader: Beauty Retail & Guest Experience

Socket.dev; Mason City (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a diverse team of stylists, estheticians, and guest coordinators, driving top-line sales and exceptional guest service. You will manage performance, staffing, training, and operations to deliver a superior in-store experience.

The role requires strong leadership, a passion for beauty, and a proven ability to develop talent while meeting store goals and guest expectations in a fast-paced retail environment.

Qualifications

• Bachelor’s degree preferred; cosmetology license/management license required where state law mandates.
• 2–3+ years of fast-paced retail management experience or equivalent.
• Strong customer service and leadership capabilities to drive guest experience and sales.

Responsibilities

• Lead a high-performing team focused on delivering top-line sales growth in retail and services.
• Drive profitability through operational excellence and payroll management.
• Develop staffing plans and coach associates to achieve guest satisfaction and service goals.
• Ensure adherence to policies, procedures, and standards while delivering an exceptional guest experience.

Skills

Tech proficiency

Communication

Collaboration

Organization

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license/Cosmetology management license

Job description

Ulta Beauty is seeking an Experience Manager to lead a diverse team of stylists, estheticians, and guest coordinators, driving top-line sales and exceptional guest service. You will manage performance, staffing, training, and operations to deliver a superior in-store experience.

The role requires strong leadership, a passion for beauty, and a proven ability to develop talent while meeting store goals and guest expectations in a fast-paced retail environment.