Experience Leader: Beauty Retail & Services

Ulta Beauty; Ann Arbor (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon, boutique, and retail services. You will drive guest experience, sales, and brand standards while managing a diverse staff in a fast-paced environment.

The role emphasizes accountability, operational excellence, coaching, and adherence to company policies to deliver superior guest experiences and achieve store goals.

Qualifications

• 2–3+ years in fast-paced retail management or related experience.
• Financial management: top-line sales, payroll budgets, and expense control.
• Cosmetology management experience and familiarity with regulatory requirements.

Responsibilities

• Promote a culture of accountability to meet or exceed store goals for services, boutiques, retail sales, and loyalty.
• Drive profitability through operational excellence and top-line sales growth.
• Schedule planning and payroll management to maximize productivity within budgets.
• Develop strategies to improve underperforming service, sales, and loyalty metrics.
• Lead, coach, and develop team members toward guest-service excellence.

Skills

Retail management

Leadership

Guest experience

Communication

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license (state dependent)

Tools

POS system

Microsoft Office

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon, boutique, and retail services. You will drive guest experience, sales, and brand standards while managing a diverse staff in a fast-paced environment.

The role emphasizes accountability, operational excellence, coaching, and adherence to company policies to deliver superior guest experiences and achieve store goals.